By Evereth Woodruff 
The healthcare payment process is still fragmented and rife with inefficiencies and friction. Providers must navigate a maze of disconnected portals, logins and legacy systems in order to reconcile payments, and payers also suffer from outdated technology that creates burdensome support work and a flood of inquiries.
With both sides experiencing unnecessary manual work and a lack of data transparency, Zelis is trying to rebuild the healthcare payment process from the ground up. In this MedCity Pivot podcast episode sponsored by Zelis, Yusuf Qasim, its president of payments optimization, discusses how the right payment technology can help reduce tension among payers and providers.
Zelis’ platform ingests raw healthcare data from payers, normalizes it, and then delivers clean, actionable information to providers — reducing the need for copious manual work on both ends. The goal is easy end-to-end payment and better data delivery, as well as to build trust and transparency, Qasim noted.
Watch the interview here: